Upcoming Training Dates

Sorry, there are no available training dates for the Memova® Mobile Messaging NOC, Call Center course.

For more information, contact us via email at training@criticalpath.net, or contact the nearest Critical Path office.

Training Services

MEMOVA™ MOBILE MESSAGING NOC, CALL CENTER TRAINING COURSE

Synopsis

The NOC, Call Center training course will provide staff with the competence to provide 1st Level interaction with customers whom are experiencing issues with the Hermes Mobile Messaging Product. The goal of the course is to provide attendees with the information required to begin supporting the product

Upon completion of the support class, the attendee will be able to:

Identify the process to be followed in the event of an issue being logged that relates to CP software
Identify the resources available to them to assist them in the support of CP products This will include but is not limited to: Manuals and Documentation, and Frequently Asked Questions
Identify, resolve and attempt to workaround basic issues
Be familiar with methodologies employed by CP Technical Support.

Length

1 day

Pre-requisites

None.

Course Content

This course includes the following basic topics:

Day 1

Section 1: Introduction
Section 2: Product Overview
Section 3: Glossary of terms
Section 4: Configuration
Section 5: Call Flow Chart
Section 6: Case Studies
Working example calls:

Resolved by the NOC/CC
Obtaining information
Passing on to CP Level II

Section 7: Troubleshooting

process tracing
process logging
common sense approach

Section 8: Questions